1. The return process begins with the delivery of the product to you and is valid for 14 days following the invoice date.
2. In cases where any opening, deterioration, breakage, damage, tearing, use, etc. is detected in the product or its packaging, or if the product cannot be returned in its original condition as delivered to the customer, the product cannot be accepted for return, and the payment will not be refunded.
3. In cases where returns are made in compliance with the return conditions, the shipping fee will be paid by the customer.
4. The products to be returned must be delivered to us by the courier companies we work with.
5. You can return the purchased product or products within seven (7) days from the delivery date by stating the reason, without damaging or using the product and without compromising its resalability.
6. The return process begins when the product reaches our company. Regarding the returned damaged or faulty products, the consumer will be informed via email or telephone within the first 7 days after the delivery date, following the examination and approval.
7. The completion of the procedures related to returns made in compliance with the return conditions and the transfer of the refunded amount to your account or credit card may take an average of 3 business days.
8. Returns of products with opened packaging, used, damaged, or similar conditions will not be accepted under any circumstances. The return must be made with the invoice, the product's original packaging, and its contents.
9. The return conditions are also detailed in the distance sales agreement that you have signed when purchasing the product.